Terms of service
OVERVIEW
This website is operated by The Fortis Gift House LTD. Throughout the website, the terms “we”, “us” and “our” refer to The Fortis Gift House LTD.
These Terms of Service apply to your use of our website and to purchases made from us. By accessing our website, placing an order or purchasing a product from us, you agree to these Terms of Service.
Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.
1. ABOUT US
The Fortis Gift House LTD
Company number: 17456793
33 Whittingham Road
Preston
PR3 2AA
United KingdomEmail: info@thefortisgifthouse.co.uk
Telephone: 075071303182. OUR PRODUCTS
We take reasonable care to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate.
Product colours and appearance may vary slightly depending on your device or screen settings. Where products contain handmade, natural or individually finished components, reasonable variations may also occur between individual items.
All products are subject to availability.
We reserve the right to correct genuine errors or inaccuracies in product information. If an error materially affects an order you have already placed, we will contact you where appropriate and provide suitable options, which may include cancelling the affected item and issuing a refund.
3. PRICES
Product prices are displayed on our website in the currency shown at the time of purchase.
Any applicable delivery charges will be displayed during checkout before you place your order.
We may change our prices from time to time. A price change will not normally affect an order that has already been accepted by us, except where permitted by law or where there is an obvious pricing error.
4. PLACING AN ORDER
When you place an order through our website, you are making an offer to purchase the products in your basket.
After you place an order, you may receive an acknowledgement confirming that we have received it. An acknowledgement does not necessarily mean that your order has been accepted.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
• a product is unavailable;
• payment cannot be authorised;
• there is an obvious pricing or product-listing error;
• delivery cannot reasonably be made to the address supplied; or
• we reasonably suspect fraudulent or unlawful activity.If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method where reasonably possible.
5. PAYMENT
Payment must be made using one of the payment methods offered during checkout.
You agree to provide current, complete and accurate billing and payment information when making a purchase.
Orders may be subject to payment verification and fraud-prevention checks.
6. DELIVERY
Available delivery options, charges and estimated delivery times will be displayed during checkout where applicable.
Delivery times are estimates unless we expressly agree to a guaranteed delivery date.
You are responsible for providing an accurate and complete delivery address.
Please see our Shipping Policy for further information about dispatch, delivery and delivery problems.
7. RETURNS, CANCELLATIONS AND REFUNDS
If you are purchasing as a UK consumer online, you may have a statutory right to cancel eligible purchases.
Our Returns & Refund Policy explains our 14-day cancellation period, how to notify us of a cancellation, how to return goods and how refunds are processed.
Nothing in our Returns & Refund Policy or these Terms limits your statutory rights in relation to products that are faulty, damaged, not as described or not of satisfactory quality.
8. PRODUCT SAFETY AND USE
Products must be used in accordance with any instructions, warnings and safety information supplied with the product or displayed on its packaging.
In particular, candles and other products involving a flame or heat source must be used responsibly and in accordance with the manufacturer's safety instructions and warnings. Never leave a burning candle unattended and keep burning candles away from children, pets and flammable materials.
9. THIRD-PARTY BRANDS AND PRODUCTS
We sell products from third-party manufacturers and brands as well as products that may be offered under our own retail business.
Third-party trademarks, brand names, product names and intellectual property remain the property of their respective owners.
References to third-party brands do not imply that we own those brands.
10. WEBSITE USE
You must not use our website:
• for any unlawful or fraudulent purpose;
• to transmit malicious software or harmful code;
• to attempt to gain unauthorised access to our website, systems or customer information;
• to interfere with the security or operation of the website; or
• to infringe the rights of another person or organisation.We may restrict access to our website where reasonably necessary to protect our business, customers or systems.
11. INTELLECTUAL PROPERTY
Original content created by or for The Fortis Gift House LTD, including our own branding, written content and graphics, is protected by applicable intellectual property laws.
You may not reproduce, distribute or commercially exploit our original website content without our permission, except where permitted by law.
Third-party trademarks, images and other intellectual property remain the property of their respective owners.
12. PERSONAL INFORMATION AND PRIVACY
Your submission and our processing of personal information is governed by our Privacy Policy.
We use Shopify and other service providers to operate our online store, process transactions and provide services to customers.
Please read our Privacy Policy for further information about how personal information is collected, used and protected.
13. LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot legally be excluded under consumer protection law.
If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
Products purchased by consumers are supplied for private and domestic use unless otherwise agreed. We are not responsible for business losses arising from a consumer purchase to the extent permitted by law.
14. EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for delays or failures caused by events outside our reasonable control where permitted by law. This may include significant carrier disruption, severe weather, natural disasters, strikes, failures of telecommunications networks or other events that we could not reasonably prevent.
If such an event materially affects your order, we will take reasonable steps to minimise the impact and will communicate with you where appropriate.
15. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, services, website or applicable requirements.
The Terms applicable to an order will generally be those in effect when the order is placed, subject to any mandatory rights provided by law.
16. SEVERABILITY
If any part of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
17. GOVERNING LAW
These Terms and purchases made through our website are governed by the laws applicable to your contract in the United Kingdom.
If you are a consumer, nothing in this section deprives you of mandatory consumer protections or rights to bring proceedings that are available to you under the laws applicable where you live.
18. CONTACT INFORMATION
Questions about these Terms of Service or an order can be sent to:
The Fortis Gift House LTD
33 Whittingham Road
Preston
PR3 2AA
United KingdomEmail: info@thefortisgifthouse.co.uk
Telephone: 07507130318
Company number: 17456793