Last updated: 19 September 2026
This page explains in plain language how The Fortis Gift House handles personal information when you browse our website, contact us, join our email list or place an order. Our store is hosted by Shopify.
Information we use
Depending on how you use the store, we may process information such as your name, email address, telephone number, billing and delivery addresses, order and transaction information, personalised gift-message text, customer-service communications, device information and information about how you use the website.
Why we use it
We use personal information to take payment, prepare and deliver orders, provide personalisation you request, communicate about orders, provide customer support, prevent fraud and keep the store secure, comply with legal obligations, and—with the appropriate permission or other lawful basis—send marketing or understand how our store is used.
Who may receive information
We use service providers needed to operate the store, including Shopify and providers involved in payments, hosting, fulfilment, delivery, security and other services we choose to enable. We only use personal information for legitimate business and legal purposes and expect service providers to protect it appropriately.
Personalised messages
If you provide a recipient’s name or a personal message, please only provide information you are comfortable asking us to print and process for fulfilling the gift. Avoid including unnecessary sensitive information.
Marketing
If you join our email list, you can unsubscribe using the link in a marketing email. Transactional messages about an order may still be sent where necessary.
Cookies and similar technologies
Our website uses technologies required for functions such as the basket, checkout and security and may use optional technologies for analytics or marketing where enabled. Where consent is required, you can make choices through the website’s privacy or cookie controls. See our Cookie Information page for more detail.
Retention and security
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, accounting, legal obligations, disputes and fraud prevention. No online system can be guaranteed completely secure, but we take reasonable steps and use established service providers to protect information.
Your rights
Depending on the circumstances, UK data-protection law may give you rights including access to your personal information, correction, deletion, restriction, objection and data portability, and the right to withdraw consent where processing relies on consent. Some rights are subject to legal exceptions.
Contact and complaints
To ask a privacy question or exercise a data-protection right, email info@thefortisgifthouse.com. You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information is handled.
Changes
We may update this notice as our store, suppliers, apps and legal obligations change. The current version will be published here with an updated date.