Your personal message is part of what makes a Fortis gift special. Please read this policy before submitting personalised text.
Check your message carefully
Your wording will be produced from the text entered with your order. Please check names, spelling, punctuation and capital letters before completing checkout. We are not responsible for customer-submitted errors that are reproduced exactly as supplied.
Changes and cancellations
We begin preparing personalised orders as quickly as possible. Contact us immediately at info@thefortisgifthouse.com if you need to request a change. We cannot guarantee that a change or cancellation will be possible once personalisation has begun.
Returns
Gifts made or personalised to your specifications cannot normally be returned for a change of mind. This does not affect your rights if the item is faulty, damaged, not as described or if the personalisation differs from the text you submitted because of our error.
Message content
We may decline text that is unlawful, threatening, discriminatory, abusive or otherwise inappropriate. If we cannot fulfil a message, we will contact you and provide an appropriate option, including a refund where the order cannot proceed.
Printing and presentation
Small differences in screen colour, type positioning or presentation may occur. These do not affect the wording you submitted or the overall quality of the gift.
This policy does not affect your statutory rights.