Privacy policy
Privacy Policy
Last updated: 3 October 2026
The Fortis Gift House LTD (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit thefortisgifthouse.co.uk, purchase from us, contact us or otherwise interact with our online store and services.
1. WHO WE ARE
The data controller responsible for your personal information is:
The Fortis Gift House LTD
Company number: 17456793
33 Whittingham Road
Preston
PR3 2AA
United Kingdom
Email: info@thefortisgifthouse.co.uk
Telephone: 07507130318
2. INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect or process information including:
• your name;
• email address and telephone number;
• billing and delivery addresses;
• order and transaction information;
• products you view, purchase, return or add to your basket;
• account information, where you create a customer account;
• communications you send to us;
• device, browser and IP address information;
• website usage and interaction information; and
• marketing preferences and information relating to how you interact with our marketing.
Payment information may be collected and processed by Shopify and our authorised payment providers. We do not necessarily receive or store your complete payment-card details ourselves.
3. HOW WE COLLECT YOUR INFORMATION
We may collect personal information:
• directly from you when you place an order, create an account, contact us or provide information to us;
• automatically when you visit or use our website, including through cookies and similar technologies;
• from Shopify and other service providers that help us operate our store;
• from payment, delivery and fulfilment providers; and
• from sales, advertising and marketing platforms where appropriate and permitted by law.
4. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• process and fulfil orders;
• process payments and refunds;
• arrange delivery and returns;
• communicate with you about your order;
• provide customer service;
• maintain customer accounts;
• detect and prevent fraud or misuse;
• operate, secure and improve our website and services;
• understand how customers use our website;
• comply with our legal, tax and accounting obligations;
• establish, exercise or defend legal claims; and
• provide marketing and advertising where permitted by law.
5. OUR LAWFUL BASES FOR PROCESSING
Where UK data protection law requires us to have a lawful basis for processing personal information, the basis will depend on why we are using the information.
We may process personal information because:
• it is necessary to perform a contract with you or take steps at your request before entering into a contract, such as processing an order;
• we have a legal obligation to process or retain certain information;
• processing is necessary for our legitimate interests or those of another party, where those interests are not overridden by your rights and interests; or
• you have given consent, where consent is required.
Where we rely on consent, you may withdraw that consent at any time, although this will not affect processing that occurred before consent was withdrawn.
6. SHOPIFY
Our online store is powered by Shopify.
Shopify provides the ecommerce technology that enables us to operate our online store. Shopify may process personal information when you visit or interact with our store, place an order or use services provided through Shopify.
Shopify may process information in countries outside the United Kingdom as part of providing its services.
7. OTHER SERVICE PROVIDERS AND SALES CHANNELS
We may share information with trusted organisations where necessary to operate our business and provide services to you. These may include:
• payment processors;
• delivery and courier companies;
• IT, website and cloud-service providers;
• customer-service providers;
• analytics providers;
• professional advisers where necessary; and
• advertising, marketing and sales-channel providers where applicable.
We may also sell products through third-party marketplaces or sales channels, including platforms such as Amazon, eBay, Google and YouTube. Where you interact with or purchase through a third-party platform, that platform may independently collect and process your personal information under its own privacy policy.
We only disclose personal information where reasonably necessary, permitted by law, required to provide our services, or otherwise required by law.
8. MARKETING
Where permitted by law, we may use your information to send you information about products, offers or other news from The Fortis Gift House LTD.
Where consent is required for electronic marketing, we will seek that consent.
You can unsubscribe from marketing emails at any time by using the unsubscribe option contained in the message or by contacting us.
Unsubscribing from marketing will not prevent us from sending essential service communications, such as order confirmations, delivery information or information concerning an existing transaction.
9. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage, improve our services and, where applicable and permitted, support advertising and marketing.
Some cookies are necessary for the website to function. Other cookies may be used for analytics, personalisation or advertising subject to applicable consent requirements.
Where required, you can manage your cookie choices using the privacy or cookie controls provided on our website.
10. ADVERTISING AND ANALYTICS
We may use analytics and advertising services to understand how visitors interact with our website and to measure or improve our marketing.
This may include services provided by Shopify and, where configured, platforms such as Google or other advertising and social-media providers.
Where required by applicable law, advertising or analytics technologies that require consent will only be used in accordance with the choices you make through our privacy or cookie controls.
11. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and satisfying legal, accounting, tax, fraud-prevention and reporting requirements.
The appropriate retention period depends on the nature of the information and why we need it.
12. INTERNATIONAL TRANSFERS
Some of our service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps, where required, to ensure that the transfer complies with applicable UK data protection law. This may include relying on adequacy regulations or approved contractual safeguards.
13. SECURITY
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping any customer-account login credentials confidential.
14. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:
• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing;
• request transfer of certain personal information; and
• withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal exceptions.
To exercise your rights, contact us at info@thefortisgifthouse.co.uk.
We may need to verify your identity before completing a request.
15. COMPLAINTS
If you have a concern about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.
16. CHILDREN
Our website and products are not specifically directed at children, and we do not knowingly collect children's personal information except where permitted by law.
If you believe a child has provided personal information to us inappropriately, please contact us.
17. THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing the relevant privacy policy when visiting another website or service.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this policy.
19. CONTACT US
If you have questions about this Privacy Policy, how we use your personal information, or wish to exercise a data protection right, please contact:
The Fortis Gift House LTD
33 Whittingham Road
Preston
PR3 2AA
United Kingdom
Email: info@thefortisgifthouse.co.uk
Telephone: 07507130318
Company number: 17456793