We want every Fortis gift to arrive safely, beautifully presented and ready to give.
Where we deliver
We currently deliver within the United Kingdom. Available delivery services and charges are shown at checkout before payment.
Delivery charges
Free UK standard delivery on orders £20 or more after discounts. Standard delivery costs £3.99 below £20. Express delivery costs £6.99. Available services and the final charge are shown at checkout.
Preparing your order
Most orders are carefully prepared and dispatched within 2–4 working days. This gives us time to check each item and pack your gift securely before it leaves us.
Orders placed on weekends or UK bank holidays begin processing on the next working day. During especially busy periods or for products requiring additional personalisation, preparation may take a little longer; if this applies, we will make the timescale clear on the product page or contact you.
UK delivery times
Once dispatched, most UK orders should arrive within approximately 3–5 working days for standard delivery or 1–2 working days for express delivery, depending on the delivery service selected and the carrier. Delivery estimates begin after dispatch and are not guaranteed unless a guaranteed service is specifically stated at checkout.
As a guide, most customers should receive their order within around 5–9 working days from placing the order with standard delivery.
Need it for a particular date?
If your gift is for a birthday, celebration or another important date, we recommend ordering as early as possible. If you are unsure whether an order is likely to arrive in time, contact us before ordering and we will be happy to advise.
Addresses
Please check the recipient’s name and delivery address carefully before placing your order. Contact us as soon as possible if you notice an error. Once an order has been dispatched, we may be unable to change or redirect it.
Delays, loss or damage
If an order is delayed, lost or arrives damaged, contact us at info@thefortisgifthouse.com with your order number. For damaged parcels, photographs of the outer packaging and item will help us resolve the matter quickly. Requesting photographs does not affect your statutory rights.
We will always aim to keep you informed if we become aware of a significant delay.
This information does not affect your rights under UK consumer law.